Privacy Policy

Who We Are

This Privacy Policy applies to rootspecialist.com, operated by ROOT METHOD, the clinical practice of Dr. Umer, located at Mariam Terrace, Clifton Block 5, Karachi, Pakistan. You can contact us at drumer.painrelief@gmail.com or via WhatsApp at +92 345 222 7533.

Information We Collect

We may collect the following categories of information when you interact with this website or contact the clinic:

Contact information — your name, phone number, email address, and WhatsApp number, provided when you submit a contact form, book an appointment, or message the clinic directly.

Clinical intake information — information about your pain history, symptoms, medical background, and treatment history, provided as part of the clinical assessment process.

Technical data — standard server log information including IP address, browser type, pages visited, and time of visit, collected automatically when you use this website.

How We Use Your Information

Information you provide is used exclusively to:

Respond to enquiries and appointment requests; conduct and manage your clinical assessment; communicate with you about your care; and improve the quality of our clinical service. We do not use your personal information for marketing without your explicit consent, and we do not sell or share it with third parties for commercial purposes.

Clinical Records

Clinical records and intake information are maintained in accordance with the professional obligations of the clinic. These records are held securely and are only accessible to Dr. Umer and authorised clinical staff involved in your care. You have the right to request access to your clinical records at any time by contacting the clinic directly.

Data Retention

Contact and enquiry data is retained for a period sufficient to respond to your request and for a reasonable time thereafter. Clinical records are retained in accordance with applicable professional standards. You may request deletion of your data by contacting us directly, subject to any legal or professional obligation to retain certain records.

Third-Party Services

This website uses the following third-party services that may process data in connection with your visit: Google Maps (for location display); Google Analytics (for anonymous usage statistics, if enabled); and the SehatPro booking platform for appointment scheduling. Each of these services operates under its own privacy policy.

Cookies

This website uses minimal cookies necessary for basic functionality. We do not use tracking cookies for advertising. If you continue to use this website, you consent to our use of cookies in accordance with this policy.

Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information, and to request deletion of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact the clinic.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the website after any changes constitutes acceptance of the updated policy.

Contact

For any questions about this Privacy Policy or how your data is handled, please contact us at drumer.painrelief@gmail.com.